Shipping Guide

ABOUT SHIPPING

1. WORLDWIDE SHIPPING. (Except some countries and APO/FPO)

2. Order processing time take around 48 hours before shipment. Deliveries can take 7-21 Days.
We can’t promise delivery times. We can’t control delays caused by the weather or the postal service.  If the maximum number of business days has passed and your package is missing, please reach out to us, and we will assist you the best way we can!  

Estimated Delivery Time:
(Order processing time not included)
7-21 Business Days - International

Please note that 7-21 Day deliveries are an estimation and that it may take longer than this depending on where you live or if it's a busy time of the year.

Busy time of the year: 12-35
 
If you didn't get your order in 60 days, we will refund you in full. 


3. We only ship to confirmed order addresses. Your order address MUST MATCH your Shipping address.

4. SERVICE TRANSIT TIME is provided by the carrier and excludes weekends and holidays. Transit times may vary, particularly during the holiday season.


5. I placed an order but I didn't receive a confirmation email, what's going on?
Please check your SPAM folder to see if your confirmation email was sent there.

6. If you have not received your shipment within 30 days from payment, please contact us. We will track the shipment and get back to you as soon as possible with a reply. Our goal is customer satisfaction!

7. Due to stock status and time differences, we will choose to ship your item from our first available warehouse for fast delivery.

 


For any other enquiries, you can reach us by emailing us at support@trendyshack.com